Safeguarding and Welfare

Ensuring that everyone in the game is safe.

A page dedicated to key information, documents, links and contacts. 

Safeguarding you, safeguarding the game.

Please note: In the 2016/17 season, the online safeguarding commitment for committee members was rolled out to ensure that committee members are trained in all areas of safeguarding. It was initially mandatory for the Chairman, Secretary and Club Welfare Officers (CWO) to complete this course, however for the 2018/19 season it is now mandatory for ALL committee members including the Treasurer to complete this mandatory course. For information on how to complete the safeguarding commitment for committee members, please click herePlease ensure once you have completed the course, to download your certificate and save it for your records.

Please note youth clubs cannot affiliate unless all committee members have undertaken the course. 

Get In Touch

By Phone: 01256 853012 /
07718 122900  (Ian Binks) & 01256 853004 (Neil Moss)
(8:30am - 5:15pm Monday - Friday)

By Email: /


The Welfare Officers Workshop is for Club Welfare Officers and Youth League Welfare Officers.

Prerequisites are: Accepted and up-to-date FA CRC and attendance at an FA Safeguarding Children in Football workshop.

Click here to find the next available course. 

The FA seeks to do everything it can to support a safe and enjoyable framework for football.

This means, if standards ever fall short with poor practice or unacceptable behaviour, there’s a framework in place to make sure we can deal with it. By reporting a concern you can help us make sure that the youth game stays safe and strong. Anyone who has a concern about the welfare of a child or the behaviour of an adult towards a child or young person under 18 years of age in football, is required to refer it to The FA Safeguarding team. The team is staffed by professionals who are experienced in dealing with these concerns.

Referring a concern can be done via your club, league or County FA – all will have a designated safeguarding officer (DSO). Alternatively, you can email us directly via If the matter is urgent and you cannot contact your club or County FA designated safeguarding officer, you can call The NSPCC 24-hour helpline on 0808 800 5000 – or if it is an emergency because a child or children are at immediate risk, then call the police or children’s social care in your area. If you are concerned that someone may be behaving inappropriately or seeking to groom a child in an online environment, then please use the CEOP reporting button that will take you directly to the team at the National Crime Agency, as well as informing your County FA or The FA via

Yes of course, please click here

Remember you must always adhere to The FA’s guidance on Photography and film where under-18s could be involved.

It can be quite a lot of work to set-up, update and moderate the pages effectively so you need to ensure the club official responsible is willing to put in this time and effort. It’s accessible.

Older players and parents will be using the social media websites, perhaps on a daily basis from their mobile phones as well as their home or work computers. It’s easily accessible for you and your officials to update too. If your club has a Facebook site or Twitter account, make sure that the passwords are recorded so that they can be passed on to the next manager, Chairman or club official who takes responsibility for updating these sites.

Remember your social media sites belong to the club not the person who is in charge of the club at that time.

These usernames and passwords should be protected to ensure only the agreed club officials can update your social media pages. Officials should moderate sites and pages daily if possible to ensure nothing inappropriate is written by a third party. 

You need to be aware of the pitfalls of using social media. Ensure you read through The FA’s Best practice guidelines to ensure your club members are safeguarded and The FA Rules and Regulations are not broken. Both individuals and grassroots clubs were charged last season for bringing the game into disrepute when offensive comments were posted on Twitter and/or their own websites. In addition, you can find out more information from your County FA Welfare Officer if you have any additional questions concerning youth football.

Other useful documents include:

Parental Guidance

Responsible Use

Social Network Options

Guide to Social Networks

Photography & Film Guidance

Yes, Hampshire FA's Welfare Officer, Business Support Officer and Safeguarding Administrator can deliver a social media workshop for your club. The workshops are free of charge and are available to all clubs in the county. Contact us for details. 

Thinkuknow Website

The Thinkuknow website provided by CEOP (Child Protection & Online Protection) is worth a visit if you haven’t already done so. It offers up-to-date advice and guidance for children and parents on the safe use of the internet. This website has been designed by young people for young people.

The FA/NSPCC 24 hour helpline: 0808 800 5000.

The FA teamed up with the NSPCC several years ago and contributed financially to the nationally known NSPCC 24-hour Helpline number. Anyone wishing to report a concern about a child or seek advice can phone The FA/NSPCC 24-hour Helpline 0808 800 5000. This number is dealt with by a team of NSPCC trained staff who will inform The FA of concerns they receive relating to football. It also offers a deaf users textphone on 0800 056 0566.

The FA Report Discrimination free phone number and email address … 0800 058 0508 to report allegations of discrimination such as sexist, racist and homophobic abuse as well as abuse in relation to disability. This number is dealt with by FA staff in London although allegations can be passed back to a County FA or other organisation to deal with. There is also an email address: which can be used as an alternative to the phone number.

Certainly, here you are:

Every affiliated club and league with youth teams must have in place a  :

1) Safeguarding Children Policy and Procedure
2) Welfare Officer who has an FA criminal records check (CRC) and completed the Safeguarding Children Workshop and Welfare Officer Workshop.

Safeguarding is everyone’s responsibility – to make sure you have appropriate safeguards in your club or league it’s important everyone is aware of your safeguarding children policy and the procedures for reporting a concern about the welfare of a child.

Your Welfare Officer will be able to advise you, but if you want to find out more about how to increase your understanding of safeguarding in football why not complete the Safeguarding Children workshop - for more information visit the ‘Raising Awareness’ page.

If your are on Whole Game System as the Club Welfare Officer, contact to register as the verifier.

By clicking here you can retrieve your details. 

If you don't have an FA Number (FAN), please call or email Hampshire FA at the first instance: 01256 853000 /

Please email The FA and register with

CWO's can also contact the GB Group who facilitate CRC applications on behalf of The FA by calling 0845 210 8080 or via email.

Safeguarding qualifications can be renewed for free online. Please click here to renew your safeguarding qualification today. If you require any guidance, please click here

Alternatively, you can renew your safeguarding qualification by undertaking another Safeguarding course with Hampshire FA. The course is £25.00 and is delivered county-wide. Click here to find the next available course.  If you require any assistance, please contact the Education Administrator, Alice Weaving.

Yes it is mandatory for all Youth Clubs to have a qualified appointed Club Welfare Officer (CWO) having attended the Welfare Officer Workshop. Pre-requisites for this qualification are an accepted FA CRC with a DBS and the FA Safeguarding Children Workshop qualification.

CWO's are used as FACRC (Criminal Records Check) verifiers for their clubs, hence removing the need of club members sending personal documentation through the post. Additionally with the support of the County WO and the League WO they take the lead on educating best practices to their respective Clubs.

Each CWO when qualified is notified of the CRC Online system which commenced in July 2011. CWO's should contact GB Group who facilitate CRC applications on behalf of The FA by calling 0845 210 8080 or via e mail You can also click here for the online site.

Each CWO when qualified is notified of the CRC Online system which commenced in July 2011. CWO's should contact GB Group who facilitate CRC applications on behalf of The FA by calling 0845 210 8080 or via e mail You can also click here for the online site.

A paperwork application now costs £20.00 whereas clubs can save £10.00 per application by using the online service which is clearly cheaper and more efficient.

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