Hampshire FA wishes to extend our sincere apologies for the recent failure in the Automatic Number Plate Recognition (ANPR) system launch at the Stoneham Lane Football Complex and the subsequent issuance of fines that were incorrectly imposed on our valued users.
We fully acknowledge that this failure has caused frustration and inconvenience for many of our members. We understand the importance of accountability, and we, along with UKPC take full responsibility for the issues that resulted in this unfortunate situation.
The management team at Stoneham Lane Football Complex is actively working with UKPC to prevent such incidents from happening in the future.
Our immediate priority has been to rectify the failure and review the position to ensure that there is no further disruption and inconvenience to our users and visitors.
After an emergency meeting with UKPC this morning, we can confirm the following actions:
- All fines/tickets relating to overstaying time, from the date of launch 24th October 2023 through until the morning of the 6th November 2023 are to be rescinded/cancelled.
- Recipients of fines during that period will be notified of this action together with an apology from UKPC.
- The period of stay to be extended to 3 hours with immediate effect, and signage will be changed to reflect this at the earliest opportunity.
- Additional pad entry points in the Stoneham Lane Football Complex reception area and café for any visitors wishing to stay over 3 hours.
- Parking attendant present every weekend throughout the football season (August - May) where possible.
We have listened to the feedback received and we recognise that urgent remedial action was required hence the updated approach above. We will also respond individually to those users who have contacted the team at Stoneham Lane Football Complex directly.
We apologise unreservedly to our all of our users and user groups in particular our key partners AFC Stoneham and the Eastleigh & District Mini Soccer League.
Thank you for your continued support, and we look forward to serving you better in the future.
Stoneham Lane Football Complex Facilities Team